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Pertanyaan yang sering diajukan
When is my booking confirmed?
Your booking is confirmed only after the final price is accepted, payment is completed, the airline or ticketing provider accepts the booking, and a booking or ticket confirmation is issued.
Can the price change before ticket issuance?
Yes. Airline prices can change quickly. If the price rises before confirmation, we may ask you to approve the new price or cancel the pending booking and return the amount collected.
Can I cancel my booking?
It depends on the airline's fare rules. Some tickets are refundable, some partly refundable and many low-cost fares are non-refundable.
Is the Fareglitch service fee refundable?
For a voluntary cancellation of a successfully issued ticket, the original Fareglitch service fee is generally non-refundable. It is refunded where the booking was not issued, Fareglitch made a material error, or the law requires it.
What happens if the airline cancels?
Depending on the route and applicable passenger rights, you may be entitled to rerouting, reimbursement, assistance or compensation. We will show the options received from the airline or booking provider.
How long does a refund take?
Refunds may pass through the airline, booking provider, Fareglitch, Stripe and your bank. We process our part without unreasonable delay after approval and receipt of any required funds.
What does self-transfer mean?
A self-transfer may involve separate tickets, collecting and rechecking baggage, passing immigration, changing terminals or airports, and independently making the next flight.
Does my ticket include baggage?
Baggage depends on the specific fare. Review the baggage details shown before payment because some fares include only a small personal item.
Can I correct a passenger name?
Airline rules differ. Minor spelling corrections may be allowed, sometimes for a fee, while changing the passenger entirely is often prohibited.
How do I delete my account?
Use the account deletion option where available or email support@fareglitch.net. Account deletion does not cancel an existing booking.
Fareglitch is not loading. What should I do?
Refresh the page or reopen the app, check your connection and use the latest app or browser version. If it continues, send us your device details and a screenshot.
How do I contact support?
Use the Contact support button to start a chat with Fareglitch support, or email support@fareglitch.net.